Frequently asked questions
Can't find the answer you're looking for? Check out our provider's comprehensive Help Centre for guides on shipping, packaging, and claims.
- ?Do you offer international shipping?
Yes, currently we support over 200 countries via our carrier network.
- ?How are dimensions calculated?
Dimensions should always be provided in Centimeters (cm) and Weight in Kilograms (kg). Our system will automatically convert these as necessary for specific carriers.
- ?What happens if a package is lost?
Every shipment booked through AI Parcels includes standard carrier liability. Additional insurance can be purchased at checkout. If you need to raise an issue or report a lost parcel, please see our provider's guide.
- ?How do I return a parcel?
You can easily manage returns through our provider's platform. Visit the Self-Service Return portal for more details on resolving return labels and tracking.